Shipping policy

1. Order Processing

Orders are processed once payment has been successfully received.

Please allow 2–5 business days for your order to be processed and prepared for dispatch. During product launches, limited drops, pre-orders, or periods of high demand, processing times may be longer. If there is a significant delay, customers will be notified where possible.

2. Shipping within South Africa

We currently offer delivery within South Africa.

Orders are shipped using a third-party courier service selected by Reincarnated™. Delivery times may vary depending on the customer’s location and courier operations.

Estimated delivery time after dispatch is approximately 2–5 business days.

Remote or outlying areas may require additional delivery time.

3. Shipping Costs

Shipping costs will be displayed at checkout before payment is completed.

Any applicable shipping charges are the responsibility of the customer unless otherwise stated during a promotion or product launch.

4. Tracking

Once your order has been dispatched, tracking information may be provided to the email address or contact details supplied at checkout.

Customers are responsible for using the correct contact and delivery information when placing an order.

 

5. Incorrect Delivery Information

Please ensure that your delivery address, contact number, and other required information are correct before completing your order.

Reincarnated™ cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If an order needs to be reshipped because incorrect delivery information was provided, additional shipping charges may apply.

6. Delays

Delivery times are estimates and are not guaranteed.

Reincarnated™ is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, strikes, incorrect delivery information, or other unforeseen circumstances.

7. Lost or Damaged Parcels

If your parcel appears to have been lost or arrives damaged, please contact us as soon as possible with your order number and relevant details.

We will work with the applicable courier service to investigate the matter and determine the appropriate resolution.

Customers should retain any packaging or evidence relating to damaged deliveries until the matter has been resolved.

8. Contact

For questions regarding an order or delivery, please contact us using the official contact details provided on our website.